Return & Refund Policy

Last Updated: September 17, 2026

We want you to be satisfied with your purchase. If you need to request a return or refund, please contact us at support@eldr.shop.

Return Eligibility

Unless otherwise stated on the product page, eligible items may generally be returned within 7 days of delivery.

To qualify for a return, the item should:

• Be unused and in its original condition

• Be returned with original packaging where applicable

• Include any original accessories or documentation

• Not show signs of damage caused after delivery

Certain products may be excluded from returns because of hygiene, safety, personalization, digital delivery, or other product-specific restrictions.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@eldr.shop.

Please include:

• Your order number

• A description of the issue

• Clear photographs or video of the item and packaging when appropriate

We will review the issue and provide the appropriate resolution.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent, the customer may be responsible for return shipping costs.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Non-Returnable Items

Some products may not be eligible for return. Product-specific return restrictions, where applicable, will be communicated on the relevant product page.

Contact Us

For return or refund requests:

Email: support@eldr.shop

Please include your order number so we can assist you efficiently.